Remedy

Remedy is an enterprise web based ticketing system for Business Service Management events including:

• Service Desk
• Service Request
• Incident Management
• Problem Management
• Change Management
• Scheduling
• Procedures
• Compliance
• Configuration Management
• Documentation Management
• Service Level Management
• Financial management
• Availability Management
• Capacity Management
• Release Management
• Continuity Management

Remedy is ITIL Certfied.