Getting Help: Matlab

How To Get Help

From Software Distribution

Support Provided

  • Requesting installation codes
  • General questions about ordering Matlab
  • Requesting a host id change

Software Distribution Contact Information
Phone:(510) 643.9725
Emailproducts@berkeley.edu


Instructions for Getting Support Based on License Type
License TypeInstructions
Concurrent You will need to reference your license number. It is also helpful to know who the primary contact of your license is.
Group You will need to reference your license number. Note: license #192258 is not a valid license number and should only be used when requesting support directly through The Mathworks. Your license number should be similar to 192258-xxx.

From The Mathworks, Inc.

Support Provided

  • Help installing Matlab software
  • Help applying or updating your Matlab license file
  • Questions about Matlab functionality

    • The Mathworks, Inc. Contact Information:
    Hours:Monday - Friday, 8:30 a.m. - 8:00 p.m. ET
    Phone:(508) 647-7000 press 5
    Email:support@mathworks.com


    Instructions for Getting Support Based on License Type
    License TypeInstructions
    Concurrent Once you contact The Mathworks, you will need to reference your license number as The Mathworks will not give you support without this information.
    Group Once you contact The Mathworks, you will need to reference license #192258. License numbers similar to 192258-xxx are internal to the UC Berkeley Campus and are relevant only when communicating with Software Distribution.

    UC Berkeley UC Berkeley CIO Campuswide IT Services